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Two-Way Radios & Communication Solutions for Retail

Enhance the retail experience for your customers with communication solutions.

At DTS, we work with some of the most well-known retail names in the UK to supply reliable and cost-effective two-way radio and communication solutions, improving the efficiency of their operations and enhancing the shopping experience for their customers.

By implementing the latest communications technology, retail businesses can ensure their staff are in constant contact with each other, so that customer enquiries, security threats, and problems can be quickly addressed or resolved. With two-way radios for retail, managers can also deploy staff more effectively to ensure that customers receive prompt attention, reduce queues, or replenish stock in a timely manner.

Unlocking exceptional customer service with retail two-way radios

Excellent customer service in retail is vital for building trust, fostering loyalty, and delivering a positive shopping experience. So, how can the best two-way radios for retail help to improve the efficiency of your shop’s operations?

Instant communication

Two-way radios enable real-time communication between retail staff, whether they are working on the shop floor or behind the scenes. Seamless connectivity ensures that employees can quickly respond to customer queries, locate products, and address concerns, no matter where they are working on the premises.

Enhanced guest relations

Improved communication directly impacts on the quality of customer relations and promotes a more positive shopping experience. Customers appreciate the quick assistance provided by retail staff who, with two-way radios, can instantly contact colleagues, for example to check stock or obtain product information. Happier customers are more loyal customers, which is great for your business’s bottom line.

A durable communications solution

Two-way radios are designed to withstand the demands of the retail environment, particularly when in constant use or carried between departments or floors. As a durable and reliable communications solution, two-way radios deliver consistent service without the cost of data or phone plans.

Reduced shoplifting and antisocial behaviour

Shoplifting and antisocial behaviour are becoming increasingly persistent problems for shops across the UK, so two-way radios can help to address the problem by facilitating immediate communication between staff and security personnel. With a single press of a button, suspicious activity or individuals can be reported to the entire team for a coordinated response that ensure offenders don’t leave the premises with valuable goods.

Reduced queuing times

Customers hate queuing, so efficient communication between shop staff ensures that tills can be quickly opened to relieve waiting times and ensure that shoppers are served promptly. Price checks and stock enquiries, which have the potential to cause long queues, can be quickly answered, so retail assistants can focus on processing transactions in the fastest time possible.


Features of two-way radios for shops

Noise reduction

Enjoy crystal clear conversations with colleagues, without the interference of ambient sounds, background music, or customers’ chatter.

Multi-channel support

Switch between channels for different departments or tasks to avoid confusion and improve response times.

Lightweight yet rugged design

Reduce your business’s ongoing costs with two-way radios for retail that are easy to carry yet extremely durable.

Instant push-to-talk communication

Obtain an immediate response from colleagues whenever help or advice is needed.

Individual or group chat

Communicate with individual colleagues or entire teams to ensure that information is shared as quickly and efficiently as possible.

Bluetooth connectivity

Connect easily to accessories for hands-free operation, enabling your team to carry out their work efficiently and quickly.

GPS tracking

Monitor the location of every member of staff to improve their deployment and the coordination of tasks.

Extensive coverage

Stay in contact with each other, with no frustrating dead zones that cause staff to lose communication with their colleagues.

Emergency alerts

Instantly request assistance to safeguard staff, customers, and stock in the event of an in-store emergency.

Extended battery life

Recharge your shop’s two-way radios overnight for reliable 12-hour performance, meaning your team won’t be faced with devices that fail during their shifts.


Call now to book a remote demonstration or on-site consultation

To find out more about how our two-way radios could benefit your retail business, please get in contact with DTS Solutions to arrange a free, no-obligation remote demonstration or on-site consultation with our team.