Nothing speaks more about improving efficiency and guest service like next generation communication solutions adapted to your needs. Big chain or small boutique, business traveller or tourist, consumers have abundant options on where to spend their money. Differentiating your property through exceptional customer service is one of the best ways to attract and retain guests. Good communication is key to outstanding customer service.
Guests want to be delighted and feel comfortable in a safe and welcoming environment. They expect their requests to be quickly addressed. Hotels and resorts have numerous needs too. They must keep accurate track of rooms, supplies and facilities. They must also ensure security with instant, discreet communication and provide safety throughout the property.
When hotels and resorts rely on the right communication technology, they create a real-time flow of information between different departments and diverse personnel. From guest relations to housekeeping, connected staff are well-equipped to be more responsive to guests.
The right communication improves productivity by keeping assets and facilities up and running smoothly. Whether repairing a room air conditioner or replenishing food at an onsite restaurant, available staff members can act immediately when they are seamlessly connected.
When hotels respond quickly to requests, they deliver the exceptional service that guests expect, and that keeps them coming back. The 5 fundamental areas that two-way radios cover within the hospitality industry are:
- Guest relations
- Facilities and maintenance
- Guest safety and security
- Food and beverage
Within each area we at DTS have a lot of experience and understanding of what is required to make sure guests have the best experience possible with the help of two-way radios. We have helped some big names within the industry and regularly attend hospitality featured events to gain further knowledge and to hear requirements of potential clients first hand.
The range of two-way radios we offer to this industry is vast! We cater for all budgets and requirements and offer an extensive range of accessories. The radios we offer give a rugged, durable, discreet and stylish solution to cope with an action-packed day.
At DTS we offer site surveys for all industries. Contact our sales team for further information about these and the above!
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