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Two-Way Radios for Hospitality & Hotels

Delivering an exceptional guest experience with two-way radios in hotels

At DTS, we provide next-generation communication solutions tailored to the unique needs of the hospitality sector.

Our cutting-edge two-way radios enhance communication between hospitality staff, ensuring seamless task coordination, optimised resource allocation, and rapid responses to customers’ enquiries or problems, thereby delivering an exceptional guest experience. In an industry in which reputations matter, our state-of-the-art radios are the perfect solution for a range of hospitality settings.

The importance of communication for the guest experience

Whether you manage a small and intimate boutique hotel for couples or a large corporate venue for businesses, guests expect to receive outstanding customer service throughout their stay, from the moment they arrive to the second they check out.

In a crowded marketplace, delivering an exceptional guest experience is the best way to set your hotel aside from the competition. By adopting the best two-way radio technology for hotels, you can improve the deployment of your staff and give them the tools they need to effectively communicate, individually or in teams, to ensure that guests receive the exceptional service they expect.

By improving communication, your team will be able to provide a more responsive and personalised service for guests, ensuring that their every need is met quickly and that the hotel is a safe and relaxing home for their stay.

The benefits of two-way radios for hospitality

The success of hotels hinges on delivering a seamless guest experience, as word-of-mouth recommendations and online reviews play a crucial role in attracting – or discouraging – future bookings. By improving communication and coordination, two-way radios help to deliver the exceptional service and ensure that guests have a memorable and enjoyable stay.

A responsive service

Two-way radios enable instant communication between staff members, so that requests and enquiries from guests can be promptly addressed. A swift response enhances the overall guest experience and fosters long-term loyalty to your brand.

Improved security

Robust security is essential in the hospitality industry, so two-way radios for hotels and leisure centres empower security personnel to discreetly communicate about incidents without causing alarm. Effective communication helps to forge a safe and secure environment without disrupting guests’ peace of mind.

Efficient housekeeping

With two-way radios for hotels, housekeeping staff can efficiently manage room turnover, coordinate cleaning schedules, and respond to guest requests. Consequently, accommodation will be cleaner and more inviting, resulting in a higher level of customer satisfaction.

Inventory management

With real-time communication, keeping accurate track of room availability, supplies, and facilities becomes easier, reducing the risk of overbooking and improving the efficiency of resources.

Emergency response

Accidents and medical emergencies are likely to occur from time to time in many hospitality venues, so push-to-talk radios allow staff to easily request assistance so that expert help can be obtained. With Bluetooth capability, radios can be linked to hands-free accessories, allowing staff to provide first aid or coordinate a rapid response that ensures the wellbeing of both guests and employees.

Enhanced productivity

Through effective communication and collaboration, two-way radios help staff to keep services and facilities up and running and to deal quickly with emerging problems. Whether they are addressing maintenance issues or replenishing supplies in the restaurant, staff members can take proactive steps to ensure guests have access to the full range of services on offer.

Streamlined check-in

A long queue at check-in will hardly inspire guests who are arriving in your hotel for the first time, so front desk staff can use two-way radios to flag long wait times to concierge or management. With more staff deployed to reception to meet demand, check-in will be quicker and more efficient.


Features of push-to-talk two-way radios for the hospitality sector

Instant communication

Hospitality staff can reach each other instantly, wherever they are in the building, so that a quick response to guests’ requests can be enacted.

Wide coverage

By utilising cellular networks, with no need to purchase a rolling call or data plan, hospitality venues benefit from extended coverage, which is ideal in large properties or across multiple locations.

Group communication

Staff can be organised into groups, such as reception, housekeeping, or catering, for more efficient and targeted communication.

GPS tracking

With the ability to monitor staff locations in real-time, hospitality managers can coordinate services more efficiently to meet the needs of guests and to enhance site safety.

Emergency alert

An emergency alert feature instantly notifies security or management in case of safety concerns, accidents, or medical emergencies so that a swift response can be coordinated.

Integration capabilities

Two-way radios for hospitality can be integrated with existing hotel management systems, such as property management software and guest services, for a seamless guest experience.


Call now to book a remote demonstration or on-site consultation

To find out more about how our two-way radios could benefit your retail business, please get in contact with DTS Solutions to arrange a free, no-obligation remote demonstration or on-site consultation with our team.